policies

If you become a client of Dr. Jeannine’s practice, she will share with you a document outlining the policies of her practice.

Below are some standard policies that you have a right to know about by law before joining this practice, as well as some other standard policies.

you have a right to a
Good Faith Estimate.

In January 2022, a new law called the No Surprises Act went into effect that requires healthcare providers to share with patients that don’t have insurance, or choose not to use their insurance, what is called a Good Faith Estimate (GFE). This outlines what you can expect to pay for the services you receive, and is intended to protect individuals from surprise billing. Dr. Jeannine will provide you a GFE upon setting up our first appointment. For more information about the please visit: https://www.cms.gov/nosurprises.

text messaging policy

Please note that Dr. Jeannine employs text messages through Simple Practice (HIPAA compliant practice platform) for appointment reminders. She may also text you if you from her practice number if you are late to a session, if there are technical difficulties, or for rescheduling/scheduling purposes, payment, and other administrative issues. She does not send marketing or promotional messages. For text messages and calls, she uses a HIPAA compliant healthcare phone service called iPlum.

Mobile SMS Messaging Privacy Policy

This SMS Privacy Policy outlines the collection, use, and protection of your personal information when you opt-in to receive text messages from Metztli, Psychological Practice of Dr. Jeannine Cicco Barker. This policy applies specifically to SMS communication services and supplements our general Privacy Policy.

The SMS service is designed to provide customer care and administrative support to individuals seeking services from this practice. Metztli may use SMS text messaging for certain types of communication with you, including billing, customer service, appointment reminders and other administrative requests. Text messaging may also be used for:

  • Checking in with you if you are late to a session

  • If a session needs to be cancelled/scheduled/rescheduled

  • If there are technical difficulties during a session on either end

Messaging terms & conditions (if you become a client of the practice):

You agree to receive informational messages (appointment reminders, account notifications, etc.) from Jeannine Cicco Barker, PsyD. Message frequency varies. Message and data rate may apply. For help, reply HELP or email drjeannine@metztlipsych.com You can optout at any time by replying STOP.

Mobile SMS Messaging Privacy Policy:

Information collected: We may collect information, such as name, phone number, and email address.

Use of information collected: We may use the information we collect to perform the services requested, including billing, customer service, appointments, reminders, and other administrative requests. Metztli does not send promotional or marketing texts.

Sharing of information collected: We do not share, sell, rent, or trade any information provided with third parties for promotional purposes.

As a current or perspective customer, you understand that you can text us STOP at any time to opt out of receiving SMS text messages from us. You can also text us HELP at any time to receive help. You understand the messaging frequency may vary. Messaging and data rates may apply. Your mobile information will not be shared with any third-party/affiliates for marketing/promotional purposes. All policies are followed per CTIA guidelines 5.2.1. At any time if you want your information should be removed, you can contact us via our email address or regular mail.